Arbor Culture Tree Services Pty Ltd (ABN 37634250187)
Last updated: October 31st 2026.
Arbor Culture Tree Services (“we”, “us”) respects your privacy. This policy explains how we handle your personal information, consistent with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
When you request a quote, call, text, email or book a job, we may collect:
- your name, phone number, email address and property address or suburb
- details about the job, such as the trees involved, access and urgency
- photos you upload of your trees or property (these may show your home, people, vehicles or house numbers)
- records of our calls, texts and emails with you, and of quotes, invoices and payments
- whether you’ve agreed to receive SMS or email updates from us
- basic website data such as pages visited, device and browser type, collected through cookies and similar tools
We collect this directly from you. Sometimes we receive it from someone else, such as a neighbour, property manager, real estate agent or insurer who asks us to quote on your property.
Why we collect it
We use your information to:
- prepare and send your quote, and schedule and carry out the work
- contact you about your job, including by phone, SMS and email
- invoice you and take payment
- meet our safety, insurance and legal obligations
- send occasional updates and offers (for example, firewood specials) only if you’ve agreed, and you can opt out at any time
- improve our website and services
If you don’t give us the information we need, we may not be able to quote or do the work.
SMS and email messages
If you tick the consent box on our form or otherwise agree, we may send you SMS and emails about your quote, bookings and occasional offers. Every message identifies us, and you can opt out at any time by replying STOP to a text or using the unsubscribe link in an email. We’ll action opt-outs within five business days. We may still contact you about a job that’s in progress.
We do not sell, rent or share your mobile number or SMS consent with third parties or affiliates for their marketing purposes.
Who we share it with
We only share your information as needed to run our business, with:
- service providers who help us operate, including our website, CRM and messaging platform (GoHighLevel and its messaging and email providers), payment and accounting providers, and IT support
- subcontractors working on your job, such as crane operators or traffic controllers
- our insurers, accountants and legal advisers
- government bodies or councils when required, for example for a tree permit or by law
We never sell your personal information.
Information stored overseas
Our website and customer management system are provided by GoHighLevel, which stores data on servers in the United States. Some of its email, SMS and file storage providers may also process data in the United States or other countries. We choose reputable providers and take reasonable steps to make sure they protect your information.
How we keep it safe
We store information in secure, password-protected systems and limit access to people who need it. We keep records for as long as we need them for the job, for tax and legal purposes (generally seven years for financial records), and then delete or de-identify them.
Cookies and analytics
Our website uses cookies and similar tools to make it work and to understand how visitors use it (for example, Google Analytics, and tracking pixels if we run ads). You can block or delete cookies in your browser settings; parts of the site may not work as well if you do.
Accessing or correcting your information
You can ask for a copy of the personal information we hold about you, or ask us to correct it, by contacting us below. We’ll respond within 30 days. There’s no charge to ask.
Complaints
If you have a concern about how we’ve handled your information, please contact us first and we’ll try to resolve it within 30 days. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.
Contact us
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.