Arbor Culture Tree Services Pty Ltd (ABN 37 634 250 187)
Last updated: October 31st 2026.
These terms apply when you use our website, request a quote, or engage us for tree services, stump grinding, aerial inspections, timber milling or firewood. By accepting a quote or booking work, you agree to these terms.
1. Your rights under Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that they will be provided with due care and skill and within a reasonable time. Nothing in these terms limits those rights or any other right you have by law.
2. Quotes
Quotes are free and are based on what we see on site or in the photos and information you provide.
Quotes are valid for 30 days and include GST unless stated otherwise.
If conditions turn out to be different from what we were told or could reasonably see (for example, hidden rot, buried concrete or metal in a stump, or restricted access), we’ll talk to you before doing extra work and agree any change in price with you first.
3. Bookings, deposits and payment
A deposit may be required for larger jobs, crane work or timber milling. We’ll tell you on the quote if one applies.
Payment is due on completion, within 7 days of invoice. We accept bank transfer, card and cash.
Firewood and timber are paid for on delivery or collection.
4. Cancellations and weather
You can cancel or reschedule by giving us at least 48 hours’ notice at no charge.
For late cancellations where we’ve already booked equipment such as a crane, we may charge the reasonable costs we’ve actually incurred. We’ll tell you what those are.
We may reschedule for safety reasons, such as high winds, storms or lightning. We’ll contact you as soon as we can and rebook at the earliest suitable time.
5. Council and other approvals
Many trees in Port Stephens, Maitland, MidCoast and the Hunter need council approval before they can be removed or heavily pruned. Whether you need approval depends on the tree and the property. We’ll check with council for you and help you through the right approval process. Approvals are usually issued in the property owner’s name, so we may need your help to lodge the application. We won’t remove a tree we know needs approval until it has been given, except where it’s an emergency risk to life or property and the rules allow it.
6. Your responsibilities
To help us work safely, please:
- make sure you own the tree or have permission from the owner (and from neighbours if we need access to their property)
- tell us about any underground services, septic systems, irrigation or other hidden hazards you know about
- give us clear access on the day and keep children and pets away from the work area (you don’t need to be home while we work, as long as we have easy access, dogs are secured and we have clear instructions on which trees to prune or remove)
- point out fences, gardens or structures you’re especially worried about
7. Our work and your property
Our arborists are qualified and we hold public liability insurance of up to $20 million.
We take reasonable care to protect your property. Some effects of tree work are normal and unavoidable, such as tyre marks on lawns, minor ground disturbance and debris near the work area. We’ll tell you beforehand if we expect anything more.
If we damage your property through our own fault, please tell us within 7 days so we can inspect it and put it right or claim on our insurance.
We’re not responsible for damage caused by things we couldn’t reasonably have known about, such as underground services you didn’t tell us about, or for problems caused by the tree’s condition before we started work, except where the law says otherwise.
8. Clean-up, timber and green waste
Unless the quote says otherwise, we remove green waste and leave the site tidy.
Timber and woodchips become ours once removed, unless you ask to keep them before work starts. If you’d like slabs milled or firewood cut from your tree, ask us and we’ll quote it separately.
Stump grinding removes the stump to about 300 mm (1 foot) below ground level. Roots beyond that are not removed unless agreed. If you’re building over the spot, we can excavate and remove the whole stump instead, quoted separately.
9. Emergency and after-hours call-outs
We take emergency calls 24 hours a day, 7 days a week. In severe storms we’ll come as soon as it’s safe to be on the road. We’ll give you an estimate before starting wherever it’s safe to do so.
10. Firewood and timber sales
Firewood is available all year round, for pick-up or delivery. Please call us for current prices. Our firewood is split and seasoned (dried) unless described otherwise. Natural timber varies in colour, grain, moisture and minor cracking, and these are not defects. If a product isn’t as described, contact us and we’ll make it right in line with the Australian Consumer Law.
11. Our website
Content on this website is for general information. Photos show our past work; every job is different.
Please don’t copy our photos or content without permission.
By submitting photos through our quote form, you confirm you’re allowed to share them and you agree we can use them to quote and plan your job. We’ll ask before using any of your photos in our marketing.
12. Messages from us
If you agree to receive SMS or email updates, we may contact you about your quote, bookings and occasional offers. Message frequency varies, and standard message rates from your phone provider may apply. Reply STOP to any text, or use the unsubscribe link in an email, to opt out. See our Privacy Policy for how we handle your information.
13. Complaints
If you’re unhappy with our work, please contact Brett directly first and we’ll do our best to fix it. You can also contact NSW Fair Trading on 13 32 20 or at fairtrading.nsw.gov.au.
14. General
These terms are governed by the laws of New South Wales, Australia. If any part of these terms is found to be invalid, the rest still applies.